Contact Center
A contact center is a central point from which organizations manage all customer interactions across various channels. Their primary purpose is to offer customers efficient and effective technical support, customer service, and sales assistance.
Contact centers typically include one or more call centers but may also include other types of customer contact channels, including emails, webchats, and social media interactions. Also, organizations often integrate contact centers with their customer relationship management (CRM) strategies.
Our services include:
- Inbound and outbound voice.
- Secure IVR, callbacks, voice campaigns, and more.
- Access to comprehensive digital channels.
- AI-powered customer engagement.
- Workforce engagement management.
- Voice transcription minutes.